Live Again Healthy Privacy Policy

Live Again Health Care Private Limited, operating under the brand name “Live Again Healthy” (“Live Again Healthy”, “we”, “us”, or “our”), respects your privacy and is committed to protecting your personal data and health-related information.

This Privacy Policy explains how we collect, receive, use, process, store, disclose, retain and protect personal data when you visit or use our website, contact us, submit an enquiry, request a consultation or appointment, communicate with our representatives, provide medical information or documents, use our services, or otherwise interact with us through our website, telephone, email, WhatsApp, SMS, social media, digital platforms or other communication channels.

This Privacy Policy is intended to be read together with applicable laws of India, including the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, to the extent applicable and in force from time to time, the Information Technology Act, 2000 and applicable rules, and other applicable healthcare, medical-record, consumer-protection and regulatory requirements.

By using our website or voluntarily providing your personal data to us, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent or another lawful basis for processing, we will obtain or rely upon such consent or lawful basis in accordance with applicable law.

If you do not agree with the applicable terms of this Privacy Policy, please discontinue use of our website and services, except where processing is required or permitted by applicable law.

1. ABOUT LIVE AGAIN HEALTHY

Live Again Health Care Private Limited (“Live Again Healthy”) provides healthcare-related assistance, consultation coordination, patient support and related healthcare services through digital and offline channels.

Depending on the service requested, our website and digital platforms may enable you to:

• Request a consultation or appointment;
• Submit a healthcare enquiry;
• Request a callback;
• Contact patient support;
• Share medical information, reports or documents;
• Request information regarding treatments or procedures;
• Obtain assistance in coordinating healthcare services;
• Communicate with our representatives;
• Make or facilitate payments for applicable services;
• Receive service-related communications; and
• Access information regarding our healthcare offerings.

Live Again Healthy may, depending on the service, act as a healthcare-service provider, facilitator, coordinator, technology-enabled service provider or other relevant service provider. The precise role may vary depending upon the service being provided.

Where you are directly receiving medical care from an independent doctor, hospital, clinic, diagnostic centre or other healthcare professional, that healthcare provider may separately determine how your medical records are maintained and processed and may have its own privacy policy and legal obligations.

2. APPLICABLE DATA-PROTECTION LAW

We intend to process personal data in accordance with applicable Indian law.

Depending on the nature, purpose and stage of processing, this may include:

• The Digital Personal Data Protection Act, 2023;
• The Digital Personal Data Protection Rules, 2025, as and when the relevant provisions become applicable;
• The Information Technology Act, 2000 and applicable rules, to the extent applicable;
• Applicable healthcare and medical-record requirements;
• Applicable telemedicine requirements where telemedicine services are involved;
• Applicable consumer-protection laws;
• Applicable contractual obligations; and
• Other applicable laws, regulations, directions and governmental requirements.

The legal and regulatory framework governing digital personal data in India is undergoing implementation and may change from time to time. We may update this Privacy Policy where necessary to reflect changes in applicable law.

3. WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA?

For personal data processed by Live Again Healthy for its own purposes, Live Again Health Care Private Limited is responsible for determining the purposes and means of processing to the extent applicable under law.

Our details are:

For certain information, another organisation, hospital, clinic, doctor, diagnostic centre, payment provider or other service provider may independently determine the purposes and means of processing. In such circumstances, that organisation may have separate privacy responsibilities and policies.

4. PERSONAL DATA WE MAY COLLECT

Depending on your interaction with us, we may collect the following categories of personal data.

5. HOW WE COLLECT PERSONAL DATA

We may collect personal data:

• Directly from you;
• When you submit a website form;
• When you request a callback;
• When you request an appointment or consultation;
• When you communicate with us by telephone;
• Through email;
• Through WhatsApp, SMS or similar communication channels;
• When you upload medical reports or documents;
• During service interactions;
• From healthcare providers or facilities where necessary to provide a service requested by you;
• From authorised representatives, parents or guardians where applicable;
• Through cookies and similar technologies;
• Through service providers acting on our behalf; or
• From other lawful sources where permitted by applicable law.

We seek to collect only information reasonably necessary for the relevant purpose.

6. PURPOSES FOR WHICH WE USE PERSONAL DATA

We may process personal data for legitimate and lawful purposes, including:

• Responding to enquiries;
• Providing requested information;
• Scheduling and managing appointments;
• Coordinating consultations;
• Connecting users with doctors, hospitals, clinics, diagnostic centres or other healthcare professionals;
• Coordinating treatment or procedures;
• Providing patient support;
• Reviewing information voluntarily submitted for healthcare coordination;
• Managing communications;
• Processing payments and refunds;
• Maintaining business and service records;
• Providing customer support;
• Improving our website and services;
• Analysing service usage;
• Maintaining website and information-security;
• Detecting and preventing fraud, misuse and unauthorised activity;
• Managing complaints and disputes;
• Protecting the safety, rights and property of users and our organisation;
• Complying with legal, regulatory, governmental or judicial requirements;
• Establishing, exercising or defending legal rights;
• Conducting audits and internal reviews;
• Managing business operations;
• Sending service-related communications;
• Sending promotional or marketing communications where permitted by applicable law and, where required, based on consent; and
• Performing other purposes that are communicated to you at or before the time of collection or otherwise permitted by applicable law.

7. NOTICE AND CONSENT

Where applicable law requires consent, we will seek consent through an appropriate mechanism.

Where consent is required, we intend that such consent will be:

• Freely given;
• Specific;
• Informed;
• Unambiguous; and
• Capable of being withdrawn through an appropriate mechanism.

We may provide privacy notices at the point of collection describing the personal data being requested and the purpose for which it is being processed.

Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

Where processing is permitted or required under applicable law without consent, we may process personal data on that basis.

8. HEALTH AND MEDICAL INFORMATION

We recognise that medical information requires special care.

We will seek to limit the collection and access of medical information to information reasonably necessary for the relevant healthcare, consultation, coordination, support, administrative, legal or operational purpose.

Medical information may be accessed by authorised employees, healthcare professionals, hospitals, clinics, diagnostic centres, service providers or other persons where reasonably necessary to:

• Provide or coordinate a service requested by you;
• Facilitate consultation or treatment;
• Review or process information submitted by you;
• Maintain healthcare or service records;
• Comply with applicable legal or regulatory requirements;
• Protect the health or safety of an individual;
• Prevent fraud or misuse; or
• Perform necessary operational functions.

We will not knowingly use your medical information for unrelated public promotional purposes without an appropriate legal basis or permission where required.

If a medical professional or healthcare facility independently provides healthcare services to you, that provider may maintain separate medical records and may be independently responsible for those records.

9. CHILDREN’S AND MINORS’ DATA

Where a service involves a child, minor or person who requires a parent, guardian or authorised representative to act on their behalf, personal data should be provided by or with the involvement of the appropriate parent, guardian or legally authorised person.

Where applicable Indian law imposes additional requirements regarding processing of children’s personal data, including consent, processing restrictions or targeted advertising restrictions, we will comply with those requirements.

We will not knowingly undertake processing of children’s personal data in a manner prohibited by applicable law.

Where required, we may take reasonable steps to verify the identity and authority of a parent, guardian or authorised person.

10. SHARING AND DISCLOSURE OF PERSONAL DATA

We do not sell personal data as a general business practice.

We may disclose or share personal data where reasonably necessary, lawful and proportionate for the purposes described in this Privacy Policy.

This may include sharing with:

11. DATA PROCESSORS AND THIRD-PARTY SERVICE PROVIDERS

We may appoint third parties to process personal data on our behalf.

Depending on the services we use, such providers may include hosting providers, cloud providers, CRM providers, appointment-management systems, communication providers, payment gateways, analytics providers and cybersecurity providers.

We seek to use appropriate contractual, technical and organisational safeguards to ensure that personal data is processed for authorised purposes and protected against unauthorised access or misuse.

Where applicable law requires specific contractual or security measures, we will implement such measures.

12. INTERNATIONAL OR CROSS-BORDER DATA TRANSFERS

Certain service providers or technology infrastructure used by us may process or store personal data outside India.

Where personal data is transferred, processed or stored outside India, we will do so subject to applicable Indian law, including any restrictions, conditions or requirements prescribed by the Government of India from time to time.

Where required, appropriate contractual, technical or organisational safeguards may be implemented.

13. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, tags, device identifiers, analytics technologies and similar technologies.

These technologies may be used to:

• Operate the website;
• Maintain security;
• Remember preferences;
• Understand website usage;
• Measure website performance;
• Identify technical issues;
• Improve functionality;
• Analyse visitor behaviour;
• Measure marketing performance; and
• Support advertising or communications where permitted by law.

Where required, we will obtain consent before using non-essential cookies or similar technologies.

You may control certain cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

Third-party services may independently use cookies or similar technologies in accordance with their own privacy policies.

14. ANALYTICS AND ADVERTISING

We may use analytics services to understand website traffic, user interactions and the effectiveness of our services and marketing.

We may also use advertising or remarketing technologies where legally permitted.

Where such technologies involve processing of personal data requiring consent under applicable law, we will provide appropriate choices and obtain consent where required.

We will not knowingly use children’s personal data for targeted advertising where such processing is prohibited by applicable law.

15. MARKETING AND COMMUNICATIONS

We may contact you regarding:

• Your enquiry;
• Appointment or consultation;
• Treatment coordination;
• Service updates;
• Payment or transaction matters;
• Customer support;
• Feedback;
• Important administrative matters; and
• Other communications directly connected with a service you have requested.

Where permitted by applicable law and where required, based on consent, we may also send promotional or informational communications concerning:

• Healthcare services;
• Educational healthcare content;
• Events;
• Offers;
• Service announcements; or
• Other information that may be relevant to our users.

Marketing communications may be sent by:

• Telephone;
• SMS;
• Email;
• WhatsApp or similar messaging services;
• Website notifications; or
• Other lawful communication channels.

You may opt out of promotional communications by using an available unsubscribe mechanism or contacting us.

Opting out of marketing communications will not necessarily prevent essential service, appointment, transaction, security or legally required communications.

16. TELEPHONE, WHATSAPP, EMAIL AND DIGITAL COMMUNICATION

If you communicate with us by telephone, WhatsApp, SMS, email or another communication channel, we may retain information associated with that communication where reasonably necessary for:

• Customer support;
• Appointment management;
• Service delivery;
• Complaint handling;
• Quality monitoring;
• Record keeping;
• Security;
• Legal compliance; or
• Business administration.

Third-party communication providers may independently process certain information in accordance with their own privacy policies and terms.

You should avoid sending unnecessary medical or highly sensitive information through unsecured or public communication channels.

Where we provide a secure mechanism for uploading medical documents, users should preferably use that mechanism.

17. USER-SUBMITTED MEDICAL DOCUMENTS AND IMAGES

If you voluntarily upload or provide:

• Medical reports;
• Prescriptions;
• Diagnostic reports;
• Scans;
• X-rays;
• Photographs;
• Medical images;
• Treatment records; or
• Other healthcare documents,

we may process those materials for the purpose for which they were submitted, including:

• Consultation coordination;
• Treatment coordination;
• Appointment management;
• Patient support;
• Healthcare-service facilitation;
• Administrative purposes; or
• Other related purposes communicated to you.

We will take reasonable measures to restrict access to authorised persons who require the information for legitimate purposes.

We will not knowingly publish patient medical documents, photographs or health information for public promotional purposes without an appropriate legal basis or permission where required.

18. DATA SECURITY

We take reasonable technical, organisational and administrative measures appropriate to the nature and risks of the personal data we process.

Depending on the circumstances, safeguards may include:

• Access controls;
• Authentication mechanisms;
• Role-based access;
• Password controls;
• Restricted administrative access;
• Secure transmission technologies;
• Monitoring and logging;
• Backup and recovery procedures;
• Malware and security protections;
• Vendor and service-provider controls;
• Staff confidentiality obligations; and
• Other reasonable security measures.

Access to health and other sensitive information is intended to be limited to persons who require access for legitimate purposes.

However, no electronic system, internet transmission or storage technology can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee absolute security.

19. PERSONAL DATA BREACHES

If we become aware of a personal data breach affecting personal data under our control, we will take reasonable and appropriate steps to:

• Investigate and contain the incident;
• Assess the nature and extent of the incident;
• Take remedial measures;
• Cooperate with applicable authorities where required;
• Notify affected individuals where required by applicable law; and
• Comply with applicable statutory and regulatory requirements.

Where the Digital Personal Data Protection Act, 2023 or applicable Rules prescribe specific breach-notification requirements, we will follow those requirements.

20. DATA RETENTION

We will retain personal data only for as long as reasonably necessary for the purposes for which it was collected or otherwise processed, including for:

• Providing requested services;
• Maintaining service and healthcare-related records;
• Accounting and transaction records;
• Compliance with legal or regulatory obligations;
• Responding to complaints;
• Resolving disputes;
• Establishing or defending legal claims;
• Preventing fraud and misuse;
• Maintaining security; or
• Other lawful business purposes.

Certain healthcare or medical records may need to be retained for periods prescribed by applicable healthcare requirements, professional standards, contractual obligations or law.

When personal data is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal and record-retention requirements.

A request to delete personal data does not necessarily require deletion where retention is legally required or otherwise permitted under applicable law.

21. YOUR RIGHTS AND PRIVACY CHOICES

Subject to applicable law and the commencement of relevant statutory provisions, you may have rights concerning your personal data, including rights to:

• Obtain information regarding processing of your personal data;
• Request access to personal data processed about you;
• Request correction of inaccurate or incomplete personal data;
• Request erasure of personal data where applicable;
• Withdraw consent where processing is based on consent;
• Request cessation of certain promotional communications;
• Raise a grievance regarding processing of personal data; and
• Exercise other rights available under applicable Indian data-protection law.

Requests may be subject to reasonable verification and authentication requirements.

Where a request cannot legally be fulfilled, we may explain the applicable reason to the extent permitted by law.

22. HOW TO EXERCISE YOUR PRIVACY RIGHTS

You may submit a privacy-related request by contacting:

Please provide sufficient information for us to:

• Identify you;
• Understand your request;
• Verify your identity where reasonably necessary; and
• Respond appropriately.

We may request additional information where necessary to prevent unauthorised disclosure of personal data.

We intend to respond to valid requests within the period prescribed by applicable law.

23. GRIEVANCE REDRESSAL

If you have a concern regarding the collection, use, disclosure, security or handling of your personal data, you may first contact us using the details below.

We will review and address privacy-related complaints in accordance with applicable law and our internal grievance procedures.

Where applicable law provides a right to approach a statutory authority or the Data Protection Board of India, you may exercise such right in accordance with the applicable legal framework.

24. YOUR RESPONSIBILITIES

You should:

• Provide accurate information;
• Provide only information reasonably necessary for the requested service;
• Avoid submitting another person’s personal or medical information without lawful authority;
• Use reasonable care when communicating sensitive information;
• Keep account credentials and devices secure where applicable; and
• Notify us if you believe your information has been submitted or accessed without authorisation.

If you provide information concerning another person, you should have the appropriate authority or lawful basis to provide that information.

25. THIRD-PARTY WEBSITES AND SERVICES

Our website or communications may contain links to third-party websites, applications, social media platforms, payment services, healthcare providers or other external services.

Once you leave our website or interact directly with a third-party service, that third party’s privacy policy and terms may apply.

We do not control the privacy practices of third parties and recommend reviewing their privacy policies before submitting personal data.

26. PAYMENT SERVICES

Payments may be processed through third-party payment gateways or financial service providers.

Such providers may independently process payment information according to their applicable privacy policies, security practices and legal obligations.

We may receive transaction-related information such as payment status, transaction reference and amount for purposes including:

• Confirming payments;
• Providing services;
• Processing refunds;
• Accounting;
• Reconciliation;
• Fraud prevention; and
• Legal compliance.

27. HEALTHCARE PROVIDERS AND INDEPENDENT PROFESSIONALS

Where Live Again Healthy connects or coordinates you with a doctor, hospital, clinic, diagnostic centre or other healthcare professional, that third party may independently process your personal and medical information.

Such healthcare providers may have their own:

• Privacy policies;
• Medical-record obligations;
• Professional confidentiality obligations;
• Consent processes; and
• Data-retention requirements.

You should review the relevant healthcare provider’s privacy documentation where applicable.

Live Again Healthy does not assume responsibility for the independent privacy practices of third parties that are outside our control.

28. LEGAL DISCLOSURES

We may access, use, preserve or disclose personal data where reasonably necessary to:

• Comply with applicable law;
• Respond to lawful governmental or regulatory requests;
• Comply with court orders;
• Protect our legal rights;
• Prevent fraud or unlawful activity;
• Investigate security incidents;
• Protect the safety of users or other persons; or
• Establish, exercise or defend legal claims.

Such disclosures will be made subject to applicable legal requirements.

29. BUSINESS TRANSFERS

If Live Again Health Care Private Limited is involved in a merger, acquisition, restructuring, sale, transfer, financing, insolvency proceeding or other corporate transaction, personal data may be transferred to relevant parties where legally permitted and reasonably necessary.

Any such transfer will remain subject to applicable data-protection obligations.

30. CHANGES TO THIS PRIVACY POLICY

We may modify this Privacy Policy from time to time to reflect:

• Changes in our services;
• Changes in technology;
• Changes in our data-processing practices;
• Changes in applicable law;
• Changes in regulatory requirements; or
• Improvements to our privacy practices.

The updated Privacy Policy will be published on this page with a revised “Last Updated” date.

Where applicable law requires additional notice or consent for a material change, we will provide such notice or obtain consent as required.

We encourage you to periodically review this Privacy Policy.

31. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute relating to this Privacy Policy or the processing of personal data shall be subject to the jurisdiction of the competent courts and authorities in India, subject to applicable law.

Nothing in this section limits any mandatory statutory right or remedy available to an individual under applicable law.

32. CONTACT INFORMATION

When contacting us regarding personal data, please provide sufficient information to enable us to understand and verify your request.

33. CONSENT AND ACKNOWLEDGEMENT

By voluntarily providing personal data to Live Again Healthy and using our website or services, you acknowledge that you have been provided with or have had an opportunity to review this Privacy Policy.

Where consent is required by applicable law, we will obtain consent through an appropriate mechanism.

Where processing is permitted on another lawful basis under applicable law, we may process personal data on that basis.

Where consent is the basis of processing, you may withdraw consent in accordance with applicable law. Withdrawal of consent will not affect processing already carried out lawfully before withdrawal.