Live Again Healthy Refund & Cancellation Policy

At Live Again Healthy, we are committed to providing a transparent and hassle-free payment experience for our patients and customers. This Refund & Cancellation Policy explains how cancellations, failed transactions, and eligible refunds are handled.

1. Payment Cancellation & Assistance

If you wish to cancel a payment, check the status of a transaction, or require assistance regarding a refund, please contact our Patient Experience Team:

Our support team will assist you with your request and provide the necessary information regarding your payment status.

2. Failed or Unsuccessful Transactions

If an amount has been debited from your account but the payment is unsuccessful or the transaction has not been completed, the applicable amount will be refunded to the original payment method used for the transaction.

Refund processing may take approximately 7–15 working days, depending on the payment gateway, bank, or financial institution involved.

3. Cancellation Before Service Delivery

Where applicable, a cancellation request made before the relevant service has been delivered or commenced may be considered for a refund, subject to the terms applicable to that particular service, appointment, package, or advance payment.

Patients are encouraged to contact our support team as early as possible if they wish to request a cancellation.

4. Payments for Services Already Delivered

Payments relating to services that have already been provided, initiated, consumed, or completed are generally non-refundable.

Any exception will be considered only at the discretion of Live Again Healthy, based on the specific circumstances and applicable service terms.

5. Refund Processing

Once an eligible refund is approved, Live Again Healthy will initiate the refund through the applicable payment channel. The actual time taken for the amount to reflect in the customer's account may vary depending on the customer's bank or payment service provider.

Live Again Healthy does not intentionally hold or delay eligible refunds. Delays caused by banks, payment gateways, or other financial institutions are outside our direct control.

6. Duplicate or Incorrect Payments

If you believe that you have made a duplicate payment or have been charged incorrectly, please contact our Patient Experience Team with the relevant transaction details.

We will review the transaction and take appropriate action where applicable.

7. Policy Updates

Live Again Healthy reserves the right to modify or update this Refund & Cancellation Policy from time to time. Any revised policy will be published on our website and will become effective from the date of publication.

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